Service & Support
Sales Service and Technical Documentation
The Service & Support area has moved into the cloud. In order to access technical documentation, and / or detailed marketing collaterals and sales information, log in to the WeWebU Sites in the Alfresco Cloud (https://my.alfresco.com/share/wewebu.com).
By logging in, you undertake to treat any information and documents available afterwards as confidential, not to disclose it to any third party, and not to make it publicly available or accessible in any way.
Ticket System
If you already have your login data, please use our ticket system to check the status of tickets you reported. Else:
OpenWorkdesk User Forum
In our user forum (http://openworkdesk.org/phpbbforum), you get useful configuration hints from other OpenWorkdesk users or learn the latest tips and tricks from WeWebU developers and consultants. Additionally, you may ask your own questions or make suggestions for improvements.
Support Hotline
For further technical support feel free to contact our support team from 8.00 a.m. till 6.00 p.m. CET (or CEST respectively) Monday through Friday except on German national holidays at +49 (700) 93932827 (0700 WEWEBUCS)* or via e-mail to support@wewebu.com. Please provide your system ID in both cases.
(* Costs: Calling on German landline network: max. 0,12 €/min incl. VAT. Calling from other countries: provider-specific.)
Maximum Support of Former Releases
OpenWorkdesk
The current version 4.0.0.0 was released on 10/30/2012. The following former releases are supported until the following dates:
3.1.0: 04/17/2014
3.2.0: 10/29/2014
MobileWorkdesk
The current version 4.0.0.0 was released on 10/31/2012. There are no former releases.
Zero-Install Desktop Integration
The current version 4.0.0.0 was released on 01/15/2013. The following former releases are supported until the following dates.
3.0.0: 08/03/2013
3.0.1: 04/17/2014
3.2.0: 01/14/2015
Advanced Document Viewing
The current version 4.0.0.0 was released on 10/30/2012. The following former releases are supported until the following dates.
3.2.0: 10/29/2014
