Herzogenaurach, 07/26/2012 – WeWebU Software AG, the maker of OpenWorkdesk, and transactio, a leading outsourcing service provider in S-Finanzgruppe (German Savings Banks’ Finance Group), have published detailed information about their joint project. transactio has been using WeWebU OpenWorkdesk very successfully since several years. With it, transactio provides its clients with standardized, needs-oriented workflows for back-office functions, especially in handling inquiries and complaints, responses, salary accounting, invoice processing, document archiving, and purchasing orders for precious metals and traveler’s checks. New workflows for dealing with administrative tasks, whether internal or of clients, are continually added and brought into production. By now, more than 125 different workflows are in use.
Realizing this wide range based on the Enterprise Content Management (ECM) system IBM FileNet P8 was only possible by using WeWebU OpenWorkdesk. The great flexibility it provides in designing the user interfaces as well as in mailroom management and in the underlying control database has considerably facilitated the continuous further development and the administration of the entire system. One and the same workflow can be provided to each single client in a customized variant. This is how transactio created the precondition of the ability to react to the requirements of the market at the right point in time.
Both, transactio employees as well as clients that access the workflow applications in a Software as a Service (SaaS) model, highly appreciate the intuitive and efficient usability of OpenWorkdesk. Its fine-granular rights and role concept grants every user group, whether employee or client, secure access to tailored applications. Everything without installation on the respective client computers, thus even clients can access applications immediately. All applications are based on the very same ECM system that is centrally maintained, continuously extended and provided by transactio.
Uwe Kartmann, CEO at transactio, states: „It is our declared objective to deliver high quality at favorable prices to our customers. WeWebU OpenWorkdesk allows us to create and maintain the needed workflows for our customers in a very efficient and flexible way. Thus, we can not only guarantee highest quality but also achieve shorter mail delivery and processing times leading to a significant increase in productivity, customer satisfaction, and over all lower processing costs.”
The complete success story is available here:
WeWebU Software AG – Unleashing Your Enterprise Information
WeWebU OpenWorkdesk is the best way of realizing content centric business applications. Based on major Enterprise Content Management (ECM) repositories of IBM, Alfresco or any CMIS compliant ones it facilitates efficient content management. It runs on-premise as well as in the cloud. It is outstanding because of its unbeaten usability - both in any internet browser and on mobile devices.
In many countries, numerous well-known customers mostly from the financial industry like HSBC, Hamburger Sparkasse, UniCredit Leasing and SUVA use WeWebU OpenWorkdesk. In the Public Sector, several US state, federal and local agencies are unleashing their enterprise information by using ECM business applications based on the WeWebU products.
WeWebU Software AG is an IBM Advanced Business Partner as well as Alfresco Technology Partner. WeWebU Software AG is headquartered in Germany. WeWebU OpenWorkdesk is distributed and implemented internationally by a high class network of system integrators with local knowledge and broad industrial expertise.
To learn more about our products, solutions, customers and partners, please visit www.wewebu.com.
Innovation and Competence in transactional Banking
As highly efficient service provider for transactional banking we offer our services to customers throughout Germany. Our target groups are banks, savings banks and other enterprises. Currently, 500 transactio employees, who are spread over three Bavarian locations, process tasks on behalf of 41 clients with a turnover volume of 23 million Euros. We focus on the complete back-office business including the complete invoice processing as well as digitizing and archiving receipts and documents. Moreover, we also provide further services like processing internal customer complaints. Clear service level agreements and a comprehensive IT security concept that is regularly certified by auditor institutions, guarantee enterprises the needed security. We focus on quality.
Please find more information at www.transactio.de.