USA: Thousands of users from different state, federal and local agencies spread all over the country access and work with important documents and cases of many kinds.
London, New York, Hong Kong: 1,500 highly qualified investment bankers collaborate on complicated hot deals with thousands of documents.
Germany: Over 20 banks have their non core business processes handled by an external agency yet retain full control.
What do all these cases have in common? They all use WeWebU OpenWorkdesk as solid ground for their content centric business applications. It runs on-premise as well as in the cloud. It is outstanding because of its unbeaten usability in any internet browser. MobileWorkdesk brings the same usability to the iPad and integrates mobile users fully into processes and workflows.
Since OpenWorkdesk requires no installation on the client side users can access their applications literally from everywhere. With Zero-Install Desktop Integration they can work directly on documents from the underlying ECM systems without the need to deal with complicated ECM terms. Yet the ECM systems have full control! Advanced Document Viewing quickly displays every document, regardless of format, size or origin through a common interface and automatically generates thumbnail pictures to facilitate the identification of documents when included in hit lists.
WeWebU OpenWorkdesk is the first choice of many organizations that require maximum throughput and efficiency when using their ECM systems. Although it comes with a pure web front-end, it is as user friendly as a fat client: Drag & Drop of documents directly into OpenWorkdesk facilitates adding documents while the auto-completion of drop-down lists or the auto-opening of the viewer with the newly added document make indexing easier. The folder tree opens and closes smoothly. Hit lists load pages dynamically, allow in-line editing of metadata, the reordering of columns, and the display of thumbnail previews of documents. The pleasant user experience is completed by Grab & Drag, that allows the user to resize portions of the screen by simply grabbing a separator and dragging it to the desired position. In addition to all this, OpenWorkdesk is compliant with section 508 of the US Rehabilitation Act which means that persons who are visually impaired can use it without restrictions.
The main modules Search and Retrieval, eFile Management and Case Management as well as all other functions and features are highly configurable via a comfortable tool. Thus, together with its powerful role management, OpenWorkdesk grants every user group access to tailor-made applications uniquely designed to best fits its needs and enhancing users’ productivity – without programming. For example the Human Resources department works with a specialized personnel file and related searches, whereas in Accounts Payables, an application for invoice verification is used. Yet all user groups and applications use the same underlying ECM system with the benefits and savings of a central administration. Multi-tenancy pushes this concept even further and allows cloud service providers to offer closely similar applications to a multitude of their clients in a software as a service (SaaS) model.
Using the remote control functionality, OpenWorkdesk applications can be integrated tightly and more easily into other applications, like ERP or CRM systems or other line-of-business applications: A click in the customer profile in the CRM system directly opens the respective customer file in WeWebU OpenWorkdesk, for example.
With a set of native adapters together with an abstraction layer, OpenWorkdesk applications can work on top of different ECM systems and be migrated easily from the ECM system of one vendor to an other. In addition, CMIS, the powerful open standard for ECM, is fully supported. This takes the concept even further by allowing the same application to run on all CMIS compliant ECM repositories, e.g. Alfresco, IBM, FileNet, EMC Documentum, and Open Text.
OpenWorkdesk supports IBM FileNet P8 Business Process Management natively. The support of Alfresco Workflow as an Open Source alternative for case management is planned.
WeWebU OpenWorkdesk with CMIS is the Open Source alternative for building content centric applications and vertical document solutions, as well as for rapid integration. There is one WeWebU OpenWorkdesk edition available for every business case, depending on how comprehensive the desired solution needs to be and how much support is required.